Legal

Environment
‘Global Organic Textile Standard’ – GOTS - is recognised as the world's leading processing standard for textiles made from organic fibres. It defines high-level environmental criteria along the entire organic textiles supply chain including restricting the use of chemical substances and requires compliance with social criteria as well. Valid for both the shirt and the printing.

Social Compliance & Code of Conduct
‘Fair Wear Foundation’ – FWT – is a non-governmental organisation that aims at promotion legal and human labour conditions in the worldwide garment industry right through the supply chain. We work together with a FWF member producer in cooperation with factories towards improving their working conditions.

Health Safety
‘OEKO-TEX Standard’ – controls and limits chemical use. Independent testing and certification system for textile products at all stages of production along the textile value chain.

1. Privacy and cookies
   Muse CV ("Muse CV", "we" or "us") is deeply committed to the relationship of trust we have with you. We strive to give you top quality services on our website www.studiomimoire.com and protecting your personal data is a part of that – outlined in the following keypoints:
   * We want you to know what information we collect when you use the website, and how we use such information.
   * We offer you choices about the different ways your information can be used.
   * We take reasonable security measures to protect the personal data we collect from you when you use the website and our services.
   You want to know more ? Please contact us.
    
2. Application of the privacy policy:
   This privacy policy ("Privacy Policy") applies to all the personal data we collect, use, share or otherwise process through our activities, both online and offline, which display, link or refer to this Privacy Policy, including the website, our official social media pages, our e-mails, our online and offline campaigns, and your conversations or correspondence on our blogs or representatives.
    
3. To obtain personal data, what we do …
   a. Personal data obtained from you directly
   We may obtain your personal data from you directly, for instance when you register for an account on the website, when you sign up for our newsletters, when you buy a product from us, fill out a survey or make an enquiry. Personal data we collect via this way may include your name, address, e-mail address, user name and password, telephone number, credit card or other payment information, age, date of birth, gender, product purchase and usage information, user-generated content, posts or other content that you submit on the website or on our official social media pages, and any other personal data you provide us with directly. For simply browsing on the website, no submission of any personal data is needed.
   b. Personal data collected automatically 
   Some personal data may be collected automatically when you visit the website, such as information collected by cookies and other technologies. For more information, see “Cookies” section.
   Personal data we collect this way may include information about your (mobile) device or your type of browser, information about the way you use our website, such as details of the web pages you have viewed, the banners and the hyperlinks you clicked on, whether you have opened e-mails sent by us, the websites you have visited before arriving at the website, your IP address, information you choose to share by using social media buttons on the website, your precise location data (if you have authorized this). If the above information is linked to information that can personally identify you, we will treat such information as personal data.
   c. Personal data obtained from other sources
   This information includes data relating to your interests, consumer and market research data, purchase behaviour, publicly observed data or activities such as blogs, videos and user generated content, and any other information that you share about yourself in a public open forum.
   The trusted business partners with whom we work and who may share your information with us may change over time, but we are committed to building relationships with partners who are dedicated to providing you a safe and satisfying experience.
    
4. We may use your personal data for:
   a. Handling and managing your purchase, for instance to communicate with you with respect to your purchase, to process your payment and to deliver the purchased products;
   1. Offering you the necessary customer service;
   2. Verifying your identity and payment card details when you register and/or want to make a purchase on the website;
   3. Giving you the possibility to participate in promotions, contests, surveys and polls;
   4. Allowing you to share information and ideas on our official social media pages, forums, blogs and other official communication channels, and to participate in social sharing;
   5. Better understanding your needs in order to provide you with more relevant services and information, analysing and evaluating our corporate activities, developing new services and improving our existing services, conducting market research and audits, identifying user trends and examining the degree of effectiveness of our marketing campaigns and degree of satisfaction of our customers;
   6. Telling you about our products and services, and sending you promotional messages, such as communications relating to new products, (joint) promotions, savings programs and other programs, relating to our brand and those of our carefully trusted business partners;
   7. Managing the website, and tune the experience and content to your previous activities on the Website, to maximize the personal experience when you visit the Website;
   8. Responding to your requests and enquiries
   9. Handling any complaints you may have;
   10. […]
   11. We only retain your personal data as long as is reasonably required for the purposes mentioned above.
        
5. We may share your personal data as follows:
   1. With our trusted third party service providers to whom we outsource some of the processing of your personal data, such as payment service providers, fulfilment centres, transport companies, marketing agencies, market research agencies, hosting and website maintenance providers, etc. These third party service providers will contractually be bound to only use such personal data as is strictly necessary to provide their services to us, and only in a manner consistent with this Privacy Policy;

b.           With the (eventual) boutique or pop-up store you placed an order with, to allow the latter to fulfil your order;

c.           With our other trusted business partners;

d.           If another company acquires (part of) our company, business, or our assets, that company may acquire all or part of the personal data collected by us and will assume the rights and obligations regarding your personal data as described in this Privacy Policy. In the unlikely event of an insolvency, bankruptcy or receivership, your personal data may also be transferred as a business asset.

e.           We may disclose your personal data if we believe in good faith that such disclosure is necessary (i) in connection with any legal investigation, (ii) to comply with relevant laws or to respond to court orders, subpoenas or warrants served on us, (iii) to protect or defend our rights, and (iv) to investigate or assist us in preventing any violation or potential violation of the law, this Privacy Policy, or any applicable terms of use.

Sharing your personal data may imply that your personal data is transferred to third countries, other than the country where you reside, where laws governing the processing of personal data may be less stringent than the laws in your country. Such cross-border sharing of data is only done when this is necessary to fulfil your order or to provide you with the necessary customer services (including support services). By using the website, you expressly agree that your personal data is transferred and processed this way.
We will not share your personal data other than as described here with third parties, without obtaining your explicit consent.
 

6. Protection of personal data:
When you buy on our website, we ask you to create a username and password that you can use to access your information. We ask you to keep your username and password confidential, to ensure that no unauthorised persons may access your account. In case you suspect that your account has been hacked, please get in touch with us immediately via mr-mrs@studiomimoire.com
We value the trust you have in us, and therefore we have implemented appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction or loss, alteration, unauthorised disclosure or access and against all other unlawful forms of use of your data.

7. We offer you different choices:
With your personal data, we will always give you the right to access, change or correct your information and the right to object, free of charge, to the use of your personal data for purposes of direct marketing.

You can click on the "Unsubscribe" link at the bottom of any promotional email you receive from us, to opt out of receiving email communications from us in the future. 

8. Cookies

1. What are cookies?
   
   A "cookie" is a computer file that acts as an identification card for your computer. When you visit our website, unique cookies are placed on your browser. The purpose of the cookie is to distinguish your browser from all other browsers that visit our website. Web beacons interact with cookies to read the information contained on them. When you visit our website, web beacons will recognise specific cookies that have been placed on your browser. By recognising your browser, we can serve you better. Recognising your browser does not mean that we can identify you by reference to your name, email or other specifically identifiable personal information, because the cookie is only the browser's identification card and not your personal identification card. 
   To determine whether a cookie is a "first" or "third party" cookie, the domain placing the cookie must be considered. First party cookies are cookies placed by a website that is being visited by the user at the time, e.g. cookies placed by the Website. Third party cookies are cookies that are placed by a domain other than that of the website being visited by the user. If a user visits a website and another entity placed a cookie through that website, this would be a third party cookie.
   Session cookies allow website operators to link your actions during a browser session. A browser session starts when you open the Internet browser window, and finishes when you close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted. Persistent cookies on the other hand are cookies which remain on your device for the period of time specified in the cookie.
    
2. What do cookies do?
   Cookies do various things. For example, cookies that are essential for the operation of a website will be considered as "strictly necessary cookies". Examples include remembering information provided by you as you move through the website. You cannot opt out of these cookies as the website cannot function properly without them.
   We also use cookies that allow us to remember your preferred country and hold the selections in your shopping bag when you navigate away from the order page and then return to complete the order; because of the cookie, you don't have to start over with your shopping. We consider these types of cookies to be necessary for the successful operation of our website and refer to them as "functional cookies". 
   Using cookies and web beacons, we can also keep track of what pages of our Website your browser visited and whether you purchased a product. That way we can measure things such as how effective our advertising campaigns have been. We refer to these as "analytic cookies". 
   In addition, working with third-party advertising companies, the use of cookies enables us to provide you with customised advertisements that we think will be more useful than randomly-generated ads because they are based on your past purchases and page visits to our website. We refer to these cookies as "advertising cookies". 
   A final category of cookies used are cookies to provide access to social media networks, which may collect information in relation to your use of these networks. We have no control over how the social media networks may collect and use your personal data and their use is subject to the social media provider's own privacy policy. We refer to these cookies as "social media sharing cookies".
   The specific functional and advertising cookies associated with our Website change regularly depending on the type of browsing behaviour we are analysing, the third party we have engaged to perform analytics on our behalf or the third-party advertising company we are working with to generate digital behavioural ads.
   Any further questions ? Please contact us : mr-mrs@studiomimoire.com

9. How we update this privacy policy:

We may modify this Privacy Policy from time to time and will post the revised version on the website. If we do so, we will update the date at the top of this Privacy Policy. If we make significant changes to our Privacy Policy that materially change our privacy practices, we may also provide you with prior notice of the pending update by other means, such as by contacting you using the email address you last provided us with, or posting a notice on the homepage of the website. Please always verify whether you have consulted the latest version of the Privacy Policy. 
Your continued use of the website and services equals your agreement to this Privacy Policy and any updates to it.

Any further questions related to the Privacy Policy?
Please contact us : mr-mrs@studiomimoire.com

 

 

 

 

 

Muse CV has taken the utmost care in setting up this website.  The information published on it is given in good faith and its only goal is to provide the public with general insight on Muse CV and its products. Information given can be regarded only as a reliable source for a specific area and no proof or guarantee is given regarding the validity or the scope of the information published. Neither Muse CV, nor its associated companies, managers or staff may be held responsible in case of loss, destruction or expenditure following access and/or use of this website or another site associated with it, comprising, in a non limitative way, loss of profit, indirect or fortuitous loss, or loss as a result of using this website.

The webshop www.studiomimoire.com (‘Webshop’) is selling Product(s) which belong to Muse CV, Ruiterijstraat 12, B-8800 Rumbeke, registered in Belgium BE 0666 870 644. (hereafter ‘Muse’)

Internet users wishing to buy Products are referred to in these General Terms and Conditions as 'the Customer'.

By ordering any Product offered on the Webshop, the Customer is presumed to have consulted the General Terms and Conditions as set out in Article 2 and accepted them expressly.

Validating an order form is deemed to be equivalent to an electronic signature which has the same value between the Parties as a written signature and serves as evidence that the order is complete and proper and that the amounts due may be claimed in performing that order.

Article 1 – Scope of application

The present General Terms and Conditions govern the rights and obligations of the Parties arising out of the online sales of Products offered on the Webshop belonging to Muse, Belgium. Muse provides all its services from Belgium, and the contract between the Parties will be deemed to be performed in Belgium, dispatching to different countries.

These General Terms and Conditions apply to all Products sold via the Webshop, and prevail over any and all other terms and conditions on the part of Muse CV or the Customer.

Article 2 – Capacity in law and Acceptance

Anyone wishing to buy Products from Muse must have capacity to act in law. Should anyone be declared without capacity, they may not buy any Products on the Webshop and so acquire the capacity of Customers. They must then purchase via their lawful representatives.

The Customer accepts these General Terms and Conditions expressly by clicking on a tick or putting a cross against the words “I agree with the Terms & Conditions”.

Article 3 - Products

Products Muse offers are those as they appear on the Webshop at the time the Customer implements their order subject to those Products being available.

Muse agrees to make every effort to deliver all orders.

Muse cannot however be held liable for Products not being available or for any losses which might arise as a result. Should one or more Products in an order not be available, Muse will inform the Customer via e-mail or in writing that it has cancelled his or her order wholly or in part or split it.

Should Products be found to be unavailable and the Customer is informed of this but they have already paid for their Products, Muse will ask its bank to refund the amount paid for the products in question immediately, informing the Customer by e-mail accordingly. How fast the refund is actually made depends on how the Customer chose to pay when making their purchase. If they paid by credit card, the refund will appear on the next following monthly statement for that credit card. Should the Customer find the refund is taking an abnormal length of time, they are advised to contact their bank.

Muse will in any case make the refund within 30 days.

All Products offered for sale on webshop are described in good faith and conscientiously and as accurately as is possible; but the photographs on the website are of no contractual value whatsoever. Muse cannot accept any liability for any errors which may appear in the descriptions of the Products or photographs, including slight variations in colours and dimensions.

Article 4 – Prices and Invoicing

Prices which apply to the Customer are those as shown on Webshop at the moment the Customer places their order. Customers must place their orders from the country in which they are usually resident / want the items delivered. Orders cannot be placed in one country for delivery to another.

Prices stated during the purchasing process are expressed in euros and include VAT and administrative costs unless expressly stated otherwise.

Product and service prices do not include transport costs, unless otherwise indicated: these will be charged separately, and the Customer must pay them in addition to the purchase price.

Muse reserves the right to vary selling prices and transport costs at any time, although the Products purchased and costs will always be invoiced at the prices as stated in the e-mail which confirms the order. These are the prices that applied at the time of purchase, provided the Products were available.

The Customer agrees to Muse sending its invoices electronically.

Products will remain Muse's property until such time as the Customer pays for them in full, i.e. until they pay the purchase price and costs in full.

Article 5 – Payment methods

Purchases can only be paid for online, by Visa, MasterCard, Carte Bleue, Maestro, Bancontact/ Mister Cash . The Customer's bank account will be debited once the purchase has been confirmed, and payment will not take effect until such time as the Customer's bank has given its consent to Muse. Should the Customer's bank refuse payment, the order will be refused automatically.

The Customer warrants they are authorised to make payments by one of the payment methods as stated above, and that there are sufficient funds in the bank account linked to the credit card to cover all the costs arising out of the transaction, failing which Muse may refuse the order.

Muse uses Mollie to handle payments online. Mollie is European market leader in the field of secure payments online, and the security system it uses is one of the most secure and reliable in the world. Muse has no access to its Customers' confidential payment details, nor does it keep them.

Purchases B2B or B2C ( not online ) : 

All invoices must be paid into the bank account number as indicated on our invoices or such other bank account as we may designate in writing from time to time. Payment must be made in full and without any reduction or deduction and the relevant amount must be available on our bank account on the due date indicated on the invoice. In case of delayed payment, a legal and conventional interest of 1% per month or part of a month shall apply automatically as from the due date without any notice of default being necessary. The interest due by the customer shall be capitalized per annum, subject to notice of default thereto by registered mail. If payment by instalments has been agreed to by us and if one of the instalments is not paid or not paid in time, the remainder shall become legally due increased with any interest and any conventional compensation.

If any outstanding amount is not paid on its due date and we issue a notice of default by registered mail, any such amount due shall, as of the date of such registered letter, be automatically increased by 12%, with a minimum of € 125 as a fixed conventional compensation for extra-legal costs. This compensation is subject to the same legal and conventional interest of 1% per month or part of a month as from the notice of default by registered mail.

The unconditional payment of all or part of the invoiced amount shall be deemed to be acceptance of our invoice.

Partial payments shall always be accepted under reservation of, and without prejudice to our rights, and shall be deemed to cover the debts of the customer in the following order of priority: any legal costs incurred, secondly interest due, thirdly any fixed compensation and finally the principal amount.

In case of non-payment on the due date and if the customer has failed to remedy the payment issue after notice of default by registered mail, the customer shall be deemed to have committed a serious breach of contract and we can, at all times, opt to terminate the contract on account of such breach. Such termination shall require a notification by registered mail.

In such case the customer shall allow us to retrieve the goods and materials from where they are kept, and the customer shall be bound to pay compensation amounting, as a minimum, to a fixed sum of 25% - increased to 75% in case of made-to-measure goods - of the total purchase price exclusive of VAT. The foregoing shall not prevent us from proving damage in excess of such amount and to claim damages accordingly.

In case of non-payment on the due date we shall also be entitled to cancel any outstanding orders or to suspend their execution, of which we will inform the customer by registered mail. In case of cancellation, the customer shall be bound to pay compensation amounting to a minimum fixed sum of 25% - increased to 75% in case of made-to-measure goods - of the total purchase price exclusive of VAT. The foregoing shall not prevent us from proving damage in excess of such amount and to claim damages accordingly.

In any case of non-payment on the due date, all outstanding amounts of the customer (irrespective of whether they are due at the time) shall automatically become due. No notice of default shall be required to that effect. Furthermore, we shall be entitled to retain any of the customer’s goods that are still in our possession until such time as payment in full has been made.

If objective elements (such as, without limitation, protested bills of exchange, cancellation of credit, attachment or seizure or outstanding debts) indicate that the customer is facing liquidity problems, we have the right to make the fulfilment of our obligations subject to the receipt of sufficient guarantees.

We undertake to deliver goods and materials to the customer which are in conformity with the contract of sale.

There shall be no lack of conformity unless the qualities and characteristics involved have been expressly and specifically guaranteed by us in writing at the time when the contract with the customer was concluded.

Muse reserves the right to refuse any order from a Customer with whom it is in dispute or who has brought a dispute in the past. Muse may also refuse an order should the Customer not have paid for a previous order, wholly or in part.

Article 6 – Ordering Products

Notwithstanding any evidence the Customer may have in writing, it is expressly agreed that data registered in Muse's IT systems, those of its hosting partners or Internet payment partners alone shall constitute evidence of the communications, the content of the orders and the entire transactions which have taken place between the Parties.

To place an order, the Customer goes to the heading of their choice, chooses the colour and size they wish to receive and then click on ‘Add to shopping bag’. This puts the article selected in the ‘shopping bag’. The Customer can correct their order as long as they are in the ‘shopping bag’. If the Customer wishes to confirm their order, they must select a delivery and payment method. The total amount that must be paid is stated clearly throughout the whole of the billing process. Once the payment process is completed, the order is now final and cannot now be changed.

Article 7 - Deliveries

See shipping information

 Article 8 – Right to revoke and returns

See returns policy. 

 Article 9 – Statutory warranty & complaints procedure

Muse warrants that the Products offered for sale do not suffer from any visible or latent defects which render the Product impossible or dangerous to use.

If the customer has a complaint, they can contact mr-mrs@studiomimoire.com

Article 10 – Intellectual property rights

All elements (referred to hereinafter as the 'Elements'), including texts, the database with all data published on the website, the layout and graphic design of the web pages, photos, images, video and/or music on the Webshop are protected by copyright, database rights, trademark rights, patent rights and all other forms of intellectual property rights worldwide, and thus remain the exclusive property of Muse. They may not therefore be copied, published, imitated or used in any other way in any form whatsoever without Muse's prior consent in writing. Such consent must be obtained in writing, unless Muse itself has made it possible to share certain Elements via social networks, in which case consent will be limited to the specific Elements and social networks for which Muse has made it possible to share them. Any infringements of this will be pursued in the courts.

 Article 11 - Liability

Muse cannot under any circumstances be held liable for any losses suffered directly or indirectly (loss of use, loss of profits, loss of opportunity etc.) arising out of using the Webshop or of their being unavailable. It cannot be held liable for any damage to the Customer's systems incurred through visiting the Webshop including being hacked or computer viruses.

Muse cannot be held liable for any errors which may be in photographs or text used in describing products on Webshop. 

Muse cannot be held liable for not delivering orders because products are out of stock or for reasons beyond its control, including circumstances of force majeure, including disturbances of or suspension of transport, post or communications services, in the event of flood or fire, accidents or damage inherent in using the network.

In any cases where Muse is or could be held liable, Muse's liability will be limited to the amount the Customer actually paid for the order concerned.

Whilst Muse tries to ensure that all details, descriptions and prices which appear on the Webshop are accurate, errors may occur. If Muse discovers an error in the price of any Products which the Customer has ordered Muse will inform the Customer of this as soon as possible and give the Customer the option of reconfirming the order at the correct price or cancelling it. If Muse is unable to contact the Customer the order will be cancelled cancelled. If the Customer cancels and has already paid for the Products, the Customer will receive a full refund.

 Article 12 – Disputes and governing law

Should any disputes arise between the parties concerning the agreement, the courts of the judicial district of Kortrijk will have exclusive jurisdiction to hear the case.

The agreement between the parties is governed by Belgian law.

 Article 13 - Contact and settlement of disputes

Should customers have any queries concerning their purchases ; they can contact Muse CV via  mr-mrs@studiomioire.com

Article 14 – Varying General Terms and Conditions of Sale and Nullity

Muse may vary the present General Terms and Conditions at any time, including to comply with its statutory obligations. Changes notified via the Website will apply to all subsequent offers and orders.

Muse reserves the right to vary the design and content of its website at any time. Customers are entirely at liberty to deactivate their accounts if the General Terms and Conditions or the layout or content of the website are changed. They can do this by going to the "My Account” section of the Webshop and then clicking on “My Personal Details".

Should any court decision result in any of the article(s) or paragraph(s) of the present General Terms and Conditions being null and void or unenforceable, that will not affect the validity or enforceability of the other articles and paragraphs of the present General Terms and Conditions or the agreement between the parties.

 Article 15-  Privacy policy – Protecting personal life and processing personal data 

Customers can find out more about Muse's privacy policy